Automations & Chatbot Specialist

TL;DR

Automations & Chatbot Specialist (AI): Developing, optimizing, and maintaining chatbot and AI systems to enhance customer experience with an accent on data analysis, performance metrics, and workflow efficiency. Focus on reviewing performance data, identifying trends, implementing improvements, and providing data-driven recommendations for chatbot functionality.

Location: Hybrid in Casablanca office (3 days office, 2 days remote after first 3 months in office). Must possess legal right to work in Morocco; no relocation assistance.

Company

API-first platform revolutionizing commerce for food and retail industries with connected on- and off-premise solutions.

What you will do

• Review chatbot performance data to identify trends and optimize workflows.
• Analyze data and benchmark industry standards to improve processes.
• Implement strategies to boost customer satisfaction and operational efficiency.
• Collaborate with teams to troubleshoot technical issues in chatbot performance.
• Monitor KPIs like response times, resolution rates, and customer satisfaction.
• Improve internal documentation and propose new tools or processes.

Requirements

• Fluency in English with strong written and verbal communication skills.
• 2+ years experience with chatbots or automation systems in customer support or technical environments.
• Strong knowledge of conversational AI and chatbot optimization.
• Expertise in data analysis to interpret datasets and provide actionable insights.
• Proven ability to improve chatbot metrics like response times and satisfaction.
• Experience collaborating cross-functionally on technical issues and workflows.

Culture & Benefits

• Dedicated learning budget for skill development.
• Work on cutting-edge solutions with weekly releases.
• Collaborate with diverse global team emphasizing transparency.
• Join scaling SaaS unicorn in order management.
• Regionally tailored compensation and benefits.
• Commitment to diverse and inclusive workplace.