Customer Success Manager (AEC)

TL;DR

Customer Success Manager (AEC): Build and nurture relationships with global architecture and engineering customers using 3D BIM software tools with an accent on onboarding, product adoption, retention, and commercial growth. Focus on meeting renewal/expansion/cross-sell quotas, troubleshooting issues, forecasting pipelines, and relaying customer feedback to product teams.

Hybrid in Slovakia

Company

hirify.global enables architecture, engineering, and construction professionals to transform project delivery by connecting teams and data with 3D BIM software.

What you will do

• Own customer lifecycle including onboarding, training, check-ins, adoption, and satisfaction tracking.
• Meet renewal, expansion, and cross-sell quotas by identifying opportunities and negotiating deals.
• Forecast pipeline for accounts and report to Team Lead.
• Drive engagement and usage via tailored enablement plans for BIM solutions.
• Troubleshoot issues with Support and Product teams.
• Gather customer feedback for product improvement and advocate internally.
• Analyze account health, manage churn risk, and collaborate with Sales on planning.
• Deliver presentations, demos, and training sessions.

Requirements

• 3+ years in customer-facing roles (Customer Success preferred, Sales, Service, Support)
• AEC industry experience including SCIA and/or FRILO.
• Technical aptitude for CAD, BIM, or design software; map features to value.
• Exceptional communication and problem-solving skills.
• Strong organizational, forecasting, and pipeline management skills.
• Ability to build relationships; self-motivated across regions and time zones.
• Experience with global teams

Culture & Benefits

• Dynamic global sales team at forefront of AEC software innovation.
• Direct impact on company growth via excellent customer service.
• Collaboration with high-performing colleagues across sales functions in diverse markets.
• Fast-paced environment valuing innovation, excellence, and learning.
• Competitive compensation, performance incentives, comprehensive benefits.
• Professional development and career growth opportunities.