Technical Analyst – Data & Support (SaaS)

TL;DR

Technical Analyst – Data & Support (SaaS): Resolving technical challenges for a Sales Performance Management platform with an accent on troubleshooting web-based applications and SQL scripting. Focus on analyzing complex technical issues and coordinating activities across departments to ensure seamless product adoption.

Location: Remote, must be based in Mexico. Working hours: Must align with Eastern Standard Time (EST).

Company

hirify.global is a market leader in Sales Performance Management (SPM), providing SaaS solutions that help organizations optimize revenue and seller performance.

What you will do

• Troubleshoot technical incidents by collecting logs, traces, and replicating issues.
• Communicate investigation progress to clients and maintain records in the CRM system.
• Collaborate with product and development teams to report bugs and suggest enhancements.
• Support KPI targets, including SLA, QA, and resolution rates.
• Participate in a scheduled weekend on-call rotation.

Requirements

• Based in Mexico.
• English: B2 level or higher.
• Work hours: Alignment with EST business hours.
• 2+ years of relevant technical experience.
• Mandatory experience working with SaaS platforms.
• Knowledge of relational databases and SQL scripting.

Culture & Benefits

• Comprehensive insurance coverage including medical, dental, vision, and life insurance.
• Remote work flexibility with a results-driven culture.
• Wellness programs to support health and wellbeing.
• Continuous professional development opportunities.
• Annual time off in accordance with legislative requirements.