Senior Network Engineer (Messaging)

TL;DR

Senior Network Engineer (Messaging): Provide second-line support for SMS, MMS, and SMS Firewall services within a global telecom network with an accent on operational processes, incident management, and service optimization. Focus on reviewing processes for repair efficiency, leading repair teams, performing proactive maintenance, and collaborating with vendors and engineering teams on new service implementations.

Location: Onsite in Kyiv, Ukraine

Company

A leading software and technology consulting company providing mission-critical solutions across industries through specialized software businesses and tech consulting, with around 14,000 experts and annual revenue of approximately EUR 2 billion.

What you will do

• Report to the Messaging Value Stream Agile Master and provide second-line support for SMS, MMS, and SMS Firewall services.
• Review and optimize internal/external operational processes to improve repair efficiency and implement improvements.
• Lead the repair team squad by managing and coordinating activities when required.
• Monitor network/service availability and quality, performing proactive/reactive maintenance.
• Work with Customer Care to resolve issues, handle incident management, and perform planned works.
• Cooperate with vendors, participate in new service implementations and network rollouts, and take part in guard duty services.

Requirements

• 5+ years of experience in telecom, mainly in Messaging, Signaling, or Roaming areas (mobile telecommunications or international carrier telecom)
• Familiarity with Telecom technologies and ITU/ETSI standards
• Good knowledge of SS7 / SIGTRAN, LTE, GSM call flows, and roaming scenarios
• Good operational knowledge of Linux
• Upper-intermediate level of English

Nice to have

• Bachelor’s or Master’s degree in Electronics, Telecommunications, IT, or ICT
• Experience with HTTPS (APIs), MMS, Kibana, or Openmind software
• Familiarity with DevOps concepts and tools (containers, Ansible, CI/CD, Splunk, Kubernetes, AWS, etc)
• Knowledge of Docker
• Experience with IT tools and scripting, such as Splunk or Python

Culture & Benefits

• Join an international 24/7 follow-the-sun telecom team with presence from Brazil to Singapore
• Develop telecom expertise in diverse BICS products including Voice, Cloud, Signaling, LTE, IoT
• Grow through interaction with A-level mobile carriers worldwide and long-term partnership since 2010
• Commitment to diversity, equity, and inclusion fostering an inspiring workplace