Customer Service Agent (French)

TL;DR

Customer Service Agent (French): Providing high-end support for passengers and chauffeurs in a premium transportation service with an accent on luxury communication standards and SLA adherence. Focus on resolving complex user issues across calls, chats, and emails while maintaining high satisfaction targets.

Location: Onsite in Dubai, UAE

Salary: AED 9,000 per month + quarterly KPI-based bonus

Company

Premium transportation service blending technology with five-star chauffeuring across Europe, the US, and the Middle East.

What you will do

• Deliver high-level customer service via calls, live chat, and emails.
• Adhere to rigorous luxury communication standards and operational SLAs.
• Investigate and resolve issues for passengers and chauffeurs quickly and efficiently.
• Escalate customer feedback to senior management to drive service improvements.
• Maintain target customer satisfaction levels.

Requirements

• Fluency in both spoken and written English and French.
• Experience in a customer-facing role within the luxury service industry.
• Ability to work shift work including nights and weekends in the office (Dubai).
• Strong interpersonal and communication skills.
• Technical proficiency and ability to thrive in a high-volume contact center.

Nice to have

• Experience in a call center.

Culture & Benefits

• Competitive monthly salary with quarterly KPI bonuses.
• Private medical insurance.
• Professional development stipend.
• Monthly credits for hirify.global journeys.
• Best-in-class equipment provided.