Senior ServiceDesk Reliability Engineer - SDRE

TL;DR

Senior ServiceDesk Reliability Engineer - SDRE (SRE): Implementing SRE fundamentals for Service Desk operations with an accent on core metrics, monitoring systems, incident management, and automation. Focus on AI tool integration, GCP deployments, Jira API scripting in Go/Python, and on-call incident resolution.

Location: Fully remote, work from anywhere in Europe

Company

Fast-growing fintech unicorn valued at $4.5B offering buy-now-pay-later services to millions of users across 40,000+ brands in the GCC region.

What you will do

• Apply SRE fundamentals: SLO/SLI, error budgets, MTTA/MTTR, toil management
• Integrate AI experience with tools like Claude code and CLI
• Manage monitoring systems including APM, log management, tracing, and dashboards
• Automate Jira Service Management via API, JQL/CRUD, webhooks, SLAs, and escalations
• Deploy tasks on GCP Cloud Run/Functions, work with BigQuery
• Handle incident management, on-call rotations, postmortems, and multitasking

Requirements

• SRE fundamentals, monitoring systems, Jira Service Management automation
• GCP basics (Cloud Run/Functions, BigQuery), Go/Python scripting for REST APIs
• Experience with no-code builders, incident resolution, postmortems
• Autonomy, proactivity, strong teamwork, end-to-end task ownership
• Communication in English B2+ for war-rooms and meetings with engineering/product leads
• Available for on-call and able to work from Europe

Nice to have

• Google Cloud Functions, Datadog, Terraform
• Kubernetes components
• Fintech experience

Culture & Benefits

• Full-time B2B contract with up to 20% tax allowance
• 22 paid leave days annually
• Stock options (ESOP) in pre-IPO company
• Flexi benefits for wellness, travel, or learning
• Work with high-performing international engineering team

Hiring process

• Application review and HR call
• Technical interview
• Final interview