Customer Service Executive

TL;DR

Customer Service Executive: Managing customer interactions, coordinating orders, complaints, and documentation in food ingredients supply with an accent on SAP processing and supplier registrations. Focus on resolving issues, facilitating customer setups, and liaising between clients and internal teams.

Location: Boon Lay, Singapore

Company

Leading provider of high-quality food and beverage ingredients sourced from farms across ~50 countries worldwide.

What you will do

• Provide technical specs, MSDS, certificates, and documentation to customers
• Coordinate questionnaires for supplier registration and SAP customer setup
• Review purchase orders, create sales orders in SAP, and manage call-offs
• Handle complaints, ensure resolutions, and process Special Request Forms
• Act as liaison for order inquiries, share shipment details, and maintain contracts

Requirements

• Bachelor’s degree in Business-related discipline
• Experience in customer service or order management preferred
• Prhirify.globalcient in Microsoft Excel
• Working knowledge of SAP highly desirable
• Understanding of CRM systems
• Strong communication, problem-solving, multitasking, and time management skills

Culture & Benefits

• Equal opportunity employer valuing diversity
• Focus on positive impact for people, planet, and sustainable sourcing
• Deep-rooted presence in ingredient-growing countries for quality and transparency