Application Support Engineer (Fintech)

TL;DR

Application Support Engineer (Fintech): Ensuring the stability, availability, and performance of trading applications within a high-availability environment with an accent on incident management, root cause analysis, and system monitoring. Focus on troubleshooting production issues, supporting application deployments, and maintaining cloud-based infrastructure.

Location: Must have the appropriate rights and documentation for employment in Malaysia

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.

What you will do

• Provide Level 1 application support for business-critical internal and external systems across the hirify.global platform.
• Act as the first point of contact for incidents and service requests, ensuring accurate triage and adherence to SLAs.
• Monitor application health using logs, observability tools, and FIX sessions, escalating issues as required.
• Perform root cause analysis (RCA) for recurring or major incidents and contribute to post-incident reviews.
• Support application deployments, releases, and configuration changes from a supportability perspective.
• Maintain and troubleshoot Windows Server, MS SQL Server, Akamai, and Cloudflare configurations.

Requirements

• 3+ years of experience in an Application Support or Production Support role for business-critical systems.
• Appropriate rights and documentation for employment in Malaysia.
• Experience with .NET, containers, Kubernetes, service bus technologies, and SQL Server.
• Proficiency in monitoring tools such as Zabbix and Datadog.
• Experience supporting systems hosted in Azure or AWS.
• Strong skills in incident management and root cause analysis.

Nice to have

• ITIL knowledge and familiarity with IT Service Management practices.
• Exposure to DevOps and Agile ways of working.

Culture & Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, including professional training and certifications.
• 21 days of annual leave per year.
• Health Insurance.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Hiring Team Interview (60 minutes).
• Final Interview (60 minutes).