Senior Salesforce & Fullstack Engineer (AWS)

TL;DR

Senior Salesforce & Fullstack Engineer (AWS): Building and optimizing an omni-channel support ecosystem by integrating Salesforce Service Cloud with AWS Connect with an accent on telephony integration, AI-driven automation, and custom agent dashboards. Focus on architecting seamless voice-to-web workflows, implementing Agentforce AI, and optimizing AWS Lambda for real-time communication.

Location: Remote (Brazil)

Company

A global digital native company with 7,000+ professionals helping world-class brands accelerate business impact through scalable digital solutions.

What you will do

• Design "Voice of the Customer" journeys by integrating AWS Connect with Salesforce to provide a 360-degree view of client interactions.
• Develop and maintain CTI, Contact Flow designs, and real-time data syncing between Salesforce Service Cloud and AWS.
• Architect and deploy full-stack web applications using React and Node.js to enhance the agent experience.
• Implement Agentforce and AWS AI services (Lex, Polly) to automate self-service voice bots and intelligent call routing.
• Optimize AWS Lambda functions and backend services powering the connectivity between the call center and the CRM.
• Mentor Web, Salesforce, and DevOps teams on cloud-native communication best practices.

Requirements

• Must be based in Brazil.
• 5+ years of professional experience in Salesforce Development (Service Cloud, Flow, LWC).
• 3+ years in Fullstack Web Development (React, Vue, or Angular; Node.js, Python, or Java).
• 2+ years of experience with AWS Connect or similar cloud-based call center technologies.
• Advanced/Fluent English (C1) for direct collaboration with US-based clients.
• Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.

Nice to have

• Certifications: Salesforce Service Cloud Consultant, Platform Developer II, Agentforce Specialist, or AWS Certified Cloud Practitioner.
• Experience with Amazon QuickSight or Salesforce Tableau for call center performance data.
• Familiarity with CI/CD pipelines (GitHub Actions, SFDX) and Infrastructure as Code (Terraform or AWS CloudFormation).
• Strong background in Agile/Scrum development environments.

Culture & Benefits

• Commitment to building a diverse, inclusive, and equitable company culture.
• Opportunity to collaborate within a global network of 7,000+ professionals.
• Engagement with the world’s most valuable brands to drive digital transformation.