Customer Service Automation Engineer (Supply Chain)

TL;DR

Customer Service Automation Engineer (Supply Chain): Delivering automation solutions for system upgrades ensuring compliance with technical specifications and regulatory standards with an accent on architecture design, PLC programming, and operational efficiency. Focus on elaborating control algorithms, performing electrical calculations, and promoting technological innovations for customer satisfaction.

Location: Maia, PT (remote work options, available for national and international mobility 35% of time)

Company

International technology group with over 12,000 employees providing intelligent manufacturing and supply chain solutions.

What you will do

• Prepare and analyze specifications and technical requirements for equipment development.
• Design solution architecture based on approved specifications.
• Validate design details and ensure all specifications are reflected.
• Perform electrical calculations for cabling, power requirements, and integration.
• Elaborate and program control algorithms using PLC.
• Contribute to product documentation, manuals, and user support materials.
• Promote new technologies and continuous improvement processes.

Requirements

• College degree in Electrical or Mechanical Automation Engineering.
• Minimum 3 years experience in similar roles with PLC programming.
• Knowledge of SIMATIC TIA Portal V16 (STEP 7 and WinCC).
• Excellent English skills (written and spoken).
• Available for national and international mobility (35% of time).
• Systematic, customer-oriented, self-motivated, proactive, and team-spirited.

Nice to have

• Experience in promoting technological trends and process improvements.

Culture & Benefits

• Exciting tasks in a fast-growing industry.
• Competitive salary package with extra days off including birthday, flexible hours, and remote options.
• Health insurance for the whole family.
• Well-Being and Employee Assistance Program.
• Perks like fresh fruit, bread, yogurt, and collaborative atmosphere.