Technical Success Manager II (Observability)

TL;DR

Technical Success Manager II (Observability): Managing technical relationships with enterprise customers to drive platform adoption and value realization with an accent on Kubernetes and Cloud infrastructure. Focus on guiding customers through onboarding, creating enablement resources, and quantifying the business impact of the platform.

Location: Sydney, Australia. Visa sponsorship is not available for this position.

Company

hirify.global is a digital intelligence platform that empowers companies to monitor, optimize, and scale their complex systems in an AI-first world.

What you will do

• Drive customer adoption and consumption of the observability platform through value-based activities.
• Lead personalized training sessions and create technical enablement resources including documentation and videos.
• Design and execute Mutual Activity Plans tied to specific value outcomes and project milestones.
• Build and maintain strong technical relationships with enterprise stakeholders and advocate for their needs internally.
• Collaborate with sales teams to identify expansion opportunities and support business case development with ROI evidence.
• Quantify the impact of solutions through regular reports and dashboards for technical decision-makers.

Requirements

• Must be based in Sydney, Australia; visa sponsorship is not available.
• Strong technical expertise in Kubernetes and Cloud platforms (AWS, Azure, or GCP).
• Proven experience in a customer-facing technical role such as Solutions Engineering or Technical Account Management within the SaaS sector.
• Hands-on experience with a programming language (Java, PHP, .NET, Ruby, Node, Python) or SQL scripting.
• Ability to communicate complex technical concepts effectively to both technical and non-technical audiences.

Nice to have

• Experience with customer success and sales frameworks such as MEDDPICC.
• Relevant Cloud certifications (AWS, Azure, or GCP).

Culture & Benefits

• Flexible workforce model allowing for office-based, remote, or hybrid work arrangements.
• Inclusive environment that values diverse backgrounds and nontraditional career paths.
• Commitment to employee empowerment and professional success.

Hiring process

• Identity and employment eligibility verification.
• Mandatory criminal background check.
• Export compliance assessment for relevant candidates.