Technical Account Engineer II (Cybersecurity)

TL;DR

Technical Account Engineer II (Cybersecurity): Managing technical success and adoption of a Cloud SIEM platform for enterprise customers with an accent on security visibility and real-time threat detection. Focus on designing customized success plans, mitigating adoption risks, and aligning platform capabilities with business outcomes.

Location: Must be based in San José, Costa Rica

Company

hirify.global provides an Intelligent Operations Platform that unifies security and operational data using AI-powered SIEM and log analytics to protect digital environments.

What you will do

• Provide advanced technical expertise and consultative guidance to help customers maximize ROI from the Cloud SIEM platform.
• Develop and track customized success plans to ensure alignment with business outcomes and technology adoption.
• Conduct Quarterly Business Reviews (QBRs) and monthly health checks to engage with executives and technical practitioners.
• Monitor customer KPIs and usage patterns to proactively identify and mitigate churn or adoption risks.
• Collaborate with account teams to develop growth strategies and feed customer feedback into the product roadmap.
• Lead advanced training sessions on platform features, specialized for information security and DevSecOps needs.

Requirements

• Extensive experience in a technical customer-facing role, preferably with a background in DevOps Engineering or SOC analysis.
• Strong understanding of Cybersecurity frameworks and the secure DevOps Lifecycle.
• Proven ability to manage relationships across all levels, from technical practitioners to CEOs.
• Professional and clear communication skills for executive meetings and technical workshops.
• Ability to navigate ambiguity and proactively seek support in uncertain environments.
• Location: Must be based in San José, Costa Rica

Nice to have

• Proficiency in monitoring platforms such as Splunk, Datadog, Elastic, New Relic, or hirify.global.
• Hands-on experience with cloud services (AWS, GCP, Azure).
• Knowledge of SQL or similar query languages.
• Expertise in Kubernetes (including Helm) and data analytics.
• Familiarity with OpenTelemetry (Otel), Prometheus, and Falco.
• 5-10 years of relevant professional experience.

Culture & Benefits

• Opportunity to solve intricate security and operational challenges for global customers.
• High visibility with the company's executive team on strategic initiatives.
• Dynamic work environment focusing on agentic AI-powered security and log analytics.
• Travel opportunities (10-25%) for customer and corporate visits.