Customer Support Consultant (French Market)

TL;DR

Customer Support Consultant (Medtech): Providing technical support for 3D scanners and software solutions for dental and hearing professionals with an accent on case management and partner relations. Focus on resolving complex hardware and software issues, managing CRM data, and ensuring high customer satisfaction for the French market.

Location: Hybrid (Kyiv, Ukraine)

Company

hirify.global develops market-leading 3D scanners and software solutions that enable dental and hearing professionals to treat patients more effectively.

What you will do

• Provide efficient technical support for 3D scanners and software via online sessions, telephone, and email.
• Manage support cases by collecting relevant customer information and recording data in the CRM.
• Collaborate with internal departments to escalate customer feedback and improve product quality.
• Build and maintain strong relationships with reselling partners and end-users worldwide.
• Participate in occasional on-site events.

Requirements

• Strong verbal and writing skills (B2 level) in French and Ukrainian.
• Upper-Intermediate (B2) English for internal communication.
• Customer-oriented approach with strong communication, listening, and empathy skills.
• Problem-solving, logical thinking, and analytical abilities.
• Ability to multitask and remain stress-resistant in a fast-paced environment.
• Must be based in Kyiv to work in a hybrid format.

Culture & Benefits

• Comprehensive medical insurance and paid sick leaves (including child sick leaves).
• 24 working days of annual vacation.
• Comfortable office located in UNIT.City with free parking for employees.
• Daily breakfasts and lunches provided in the office.
• Opportunities for constant professional growth and occasional business trips to Western Europe.
• Supportive, multicultural environment with a commitment to employee mental health.