Senior Desktop Support Specialist

TL;DR

Senior Desktop Support Specialist (IT Infrastructure): Providing comprehensive technical support for hardware, software, and network connectivity for on-site and remote users with an accent on system provisioning, installation, and complex troubleshooting. Focus on maintaining high SLAs, managing local IT assets, and resolving critical system outages to ensure business continuity.

Location: Bangkok, Thailand

Company

hirify.global is a global organization with over 23,000 teammates in 130 countries, focusing on secure consumer experiences and business transformation in commerce.

What you will do

• Provide technical support for desktops, laptops, tablets, mobile devices, printers, and other office equipment.
• Perform provisioning, installation, configuration, and testing of integrated hardware and software components.
• Identify and resolve complex user incidents and communicate root causes to prevent future recurrence.
• Collaborate with other IT teams to ensure critical and complex issues are addressed in a timely manner.
• Maintain, upgrade, and assess system hardware, software, and applications on a routine basis.
• Lead desktop support projects and manage local IT assets.

Requirements

• Diploma or equivalent work experience.
• 4-6 years of relevant experience in desktop support.
• Good business English skills (written and spoken).
• Must be based in Bangkok, Thailand.

Culture & Benefits

• Diverse global environment with teammates across 130 countries.
• Culture driven by collaboration, decisiveness, urgency, and accountability.
• Commitment to equal opportunity and workplace diversity.