Senior NICE Developer (CXone)

TL;DR

Senior NICE Developer (CXone): Designing, developing, and implementing contact center solutions using NICE technologies and API integrations with an accent on IVR flows and CRM synchronization. Focus on optimizing routing strategies, solving L2/L3 production bottlenecks, and building scalable reusable frameworks.

Location: Remote/Hybrid in Latin America

Company

A fast-growing technology organization redefining productivity paradigms in the software engineering industry through a flexible, distributed global operation.

What you will do

• Design and implement solutions using NICE Studio scripting, REST/SOAP APIs, and workflow orchestration.
• Customize and optimize contact flows for voice, chat, email, and other digital channels.
• Integrate NICE platforms with CRM systems such as Salesforce and ServiceNow.
• Provide L2/L3 support, troubleshooting call routing, API errors, and performance bottlenecks.
• Monitor system health and KPIs while managing the incident lifecycle from triage to post-mortem.
• Collaborate with business stakeholders to translate requirements into technical designs.

Requirements

• 6+ years of experience with NICE platforms (CXone, inContact or similar).
• Strong expertise in NICE Studio scripting, call flow design, and routing logic.
• Experience with REST APIs, cloud-based architectures, and system integrations.
• Hands-on experience troubleshooting production systems and using monitoring tools.
• Proficiency in scripting languages such as JavaScript or Python.
• Must be based in Latin America.

Nice to have

• Experience with WFO modules and AI/automation (chatbots, voice bots).
• NICE certifications.
• Familiarity with telecom protocols like SIP and VoIP.
• Experience with omnichannel customer engagement platforms.

Culture & Benefits

• Career acceleration within a high-growth organization with triple-digit growth.
• Flexible, distributed global work model.
• Collaborative environment working alongside top-tier subject matter experts.
• Opportunity to solve complex problems and build next-generation products.