Front Office Manager (Hospitality)

TL;DR

Front Office Manager (Hospitality): Leading the front desk team to ensure a high-quality guest experience with an accent on team coaching, operational efficiency, and guest journey optimization. Focus on solving real-time challenges, improving front-of-house processes, and driving revenue through smart upselling.

Location: Onsite in Berlin, Germany

Company

A hybrid hospitality concept that combines hotels, student accommodation, and coworking spaces across Europe.

What you will do

• Lead and coach a team of Front Office Hosts and Supervisors with confidence and positivity.
• Shape a welcoming, fun, and high-performing culture at the front desk.
• Oversee daily operations, scheduling, and all front desk processes.
• Act as the primary point of contact for guests, ensuring a smooth and unforgettable journey.
• Collaborate with other departments to ensure seamless service delivery.
• Identify upselling opportunities to increase occupancy and overall revenue.

Requirements

• 1 to 3 years of experience in a similar role, preferably within the hospitality industry.
• Strong people skills and the ability to motivate different personalities.
• Creative, problem-solving mindset with a drive to improve operational workflows.
• Strong communication skills in English and the local language (German).
• Ability to stay calm and take smart action under high pressure.
• Basic financial literacy and comfort in analyzing numbers and trends.

Culture & Benefits

• Opportunity to work within a dynamic, multi-national company and industry innovator.
• Employment at a Certified B Corp® that balances profit with positive social impact.
• Clear paths for professional learning and future career growth.
• Significant discounts at all company properties across Europe for employees and their families.
• Vibrant and inclusive workplace culture characterized by events and diversity.