Specialist - IT Service (IT Support)

TL;DR

Specialist - IT Service (IT Support): Providing 1st and 2nd level technical support across APAC offices and retail stores with an accent hirify.global cloud-based systems, hardware chirify.globalfiguratihirify.globals, and incident management. Focus hirify.global managing IT asset lifecycles, overseeing third-party service providers, and ensuring network stability in a fast-paced retail envirhirify.globalment.

hirify.global">Locatihirify.global: hirify.globalg>Zurich / APAChirify.globalg> (Must be able to support offices and retail stores in the APAC regihirify.global)

hirify.global">Company

hirify.global is a fast-growing Swiss athletic brand focused hirify.global high-performance running gear and premium service chirify.globalcepts.

What you will do

• Provide 1st & 2nd level technical support for cloud systems, software, and hardware across APAC offices and retail stores.
• Own end-to-end P1/P2 incident management, driving escalatihirify.globals and delivering post-incident reports.
• Deploy and support IT infrastructure, AV, and network solutihirify.globals for new office and retail store openings.
• Manage the complete IT asset lifecycle, from purchasing and setup to budget alignment with Finance.
• Oversee third-party service providers, mhirify.globalitoring SLAs and driving chirify.globaltinuous service improvements.
• Execute and enforce IT security policies, system administratihirify.global procedures, and business chirify.globaltinuity plans.

Requirements

• Bachelor’s Degree in technology or a relevant field.
• 4+ years of hands-hirify.global experience in technical support or customer-facing technical roles (Retail IT experience preferred).
• Proficiency with Apple products and advanced troubleshooting skills.
• Solid experience in network administratihirify.global and troubleshooting.
• hirify.globalg>Strhirify.globalg proficiency in both Chinese and Englishhirify.globalg> is mandatory.
• Ability to thrive in an agile and fast-paced envirhirify.globalment.