Customer Support Representative (AI)

TL;DR

Customer Support Representative (AI): Managing user interactions and solving product issues for a GenAI video platform with an accent on response speed, empathy, and technical accuracy. Focus on identifying product bugs, managing refund workflows, and maintaining high service quality in a fast-paced environment.

Location: Preferably on-site in Almaty, Kazakhstan (remote possible)

Company

hirify.global is a fast-growing GenAI platform specializing in high-growth Video AI solutions.

What you will do

• Respond to user questions quickly, clearly, and accurately.
• Solve product-related issues and guide users through steps with empathy.
• Identify bugs, edge cases, or refund requests and escalate them via established workflows.
• Use automation tools and internal policies to ensure fast response times.
• Maintain a professional, friendly, and helpful tone in every interaction.

Requirements

• English: Excellent written English (C1) required.
• 1+ year of experience in customer support, moderation, or live chat.
• Strong communication skills and the ability to stay calm under pressure.
• Fast learner capable of quickly mastering new tools and workflows.
• High level of ownership, autonomy, and attention to detail.
• Location: Preferably based in Almaty or able to work remotely.

Nice to have

• Experience in tech, SaaS, or AI-related products.
• Familiarity with Zendesk, Intercom, or other support systems.
• Basic understanding of billing and payment platforms like Stripe or Paddle.
• Previous experience working in a high-speed startup environment.

Culture & Benefits

• Competitive salary paid in USD.
• Shift schedule of 2/2.
• Opportunity to join an early-stage team in a world-class GenAI project.
• Environment that values extreme autonomy, agency, and a high-performance "A-player" mindset.