Night Shift Travel Support Agent (Swedish Language)

TL;DR

Night Shift Travel Support Agent (Swedish Language): Providing comprehensive travel assistance and resolving complex booking issues with an accent on Amadeus GDS and flight reservation management. Focus on managing night-shift operations, handling urgent travel disruptions, and coordinating with cross-functional teams to ensure high customer satisfaction.

Location: Remote (Must be based within the EU)

Company

hirify.global is a modern online travel platform that simplifies travel planning through cutting-edge automation and dedicated expert support.

What you will do

• Assist travelers with new bookings, itinerary changes, disruptions, and complex requests via phone, email, and chat.
• Manage flight reservations, including special requests, ticket issuing, and refunds.
• Coordinate with Tech, Sales, Customer Success, and Product teams to resolve user issues.
• Cover dedicated night shifts from 10pm to 6am.
• Stay current with evolving airline policies, travel regulations, and system changes.

Requirements

• At least 2 years of experience with Amadeus GDS.
• Proven expertise in flight reservations, voluntary/involuntary changes, and ticketing.
• Experience booking hotels, trains, buses, and rental cars.
• Fluency in spoken and written Swedish and English.
• Strong communication skills and a solution-oriented mindset.

Nice to have

• Knowledge of Danish and/or Norwegian.
• Experience working with Zendesk and LinkOnline.

Culture & Benefits

• Fully remote working model.
• Opportunity to grow within a fast-growing, modern international company.
• Investment in professional growth through training and development opportunities.
• Supportive and ambitious team environment where every voice is valued.