CEO Office Analyst (Customer Success, AI)

TL;DR

CEO Office Analyst (Customer Success): Supporting the CEO and Executive Office in optimizing customer retention and expansion strategies for an AI-powered precision medicine platform with an accent on customer health analytics and data-driven decision-making. Focus on building health frameworks, mapping customer journeys, and translating analytical signals into actionable account plans.

Location: Kadıköy, İstanbul, Türkiye

Company

hirify.global is an AI-powered precision medicine platform transforming cancer treatment access by connecting patients to clinical trials worldwide.

What you will do

• Analyze customer health, engagement, and outcome data to identify retention risks and expansion opportunities.
• Develop customer health frameworks, dashboards, and early-warning indicators for leadership.
• Map the end-to-end post-sale customer journey to identify value delivery and churn points.
• Prepare briefing notes, slide decks, and materials for the CEO and executive team for external strategic meetings.
• Drive specific strategic projects and workstreams, collaborating with Operations, Product, and Finance teams.
• Conduct research on oncology, clinical trials, and pharma services trends.

Requirements

• Bachelor's or Master's degree in a highly analytical field (e.g., Engineering, Economics, Statistics, Industrial Engineering).
• 1–3 years of full-time experience in management consulting, investment banking, or commercial operations at a high-growth company.
• Strong analytical skills and proficiency in Excel for interpreting retention and engagement metrics.
• Excellent written and verbal English communication skills.
• Ability to work directly with C-level executives in a fast-paced international environment.

Nice to have

• Experience in healthcare, life sciences, pharma, or B2B SaaS customer success environments.

Culture & Benefits

• High-exposure role working directly with senior leadership and co-founders.
• Fast-paced, international, and data-driven work environment.
• Opportunity to contribute to scaling an impact-driven platform in the oncology space.