Associate Director, Workforce Planning (Retail)

TL;DR

Associate Director, Workforce Planning (Retail): Leading the end-to-end workforce planning and labour optimisation for a national retail network with an accent on demand-led staffing strategies and labour OPEX governance. Focus on leveraging AI and predictive analytics to embed modern workforce management capabilities across 245 stores.

Location: Melbourne, VIC (Hybrid: 3 days in office, 2 days remote)

Company

hirify.global is a leading Australian telecommunications company providing mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Develop and deliver the retail workforce strategy and AOP roadmap to achieve measurable outcomes.
• Lead demand forecasting, rostering, and centralized scheduling for approximately 2,300 frontline team members.
• Manage labour OPEX modelling and governance to drive productivity and cost-to-serve improvements.
• Serve as the business owner for the enterprise WFM platform, overseeing system uplift and data integrity.
• Ensure strict compliance with Fair Work, enterprise agreements, and OH&S regulations.
• Lead and mentor a team of workforce analysts and schedulers while coaching senior stakeholders.

Requirements

• Proven experience leading large-scale workforce planning in complex, multi-site retail or customer-facing environments.
• Strong expertise in labour forecasting, scheduling, budgeting, and performance optimisation.
• Experience implementing or transforming Workforce Management (WFM) systems.
• In-depth knowledge of Fair Work and industrial agreements within the retail sector.
• Advanced proficiency in Excel and experience with data tools such as Power BI or Tableau.
• Strong leadership skills with a proven ability to influence and lead change.

Culture & Benefits

• Flexible working arrangements (3 days office / 2 days remote).
• Competitive remuneration and employee discounts on hirify.global products.
• Inclusive paid Parental Leave of up to 16 weeks.
• Access to professional development via hirify.global U micro-credentials from La Trobe and Macquarie Universities.
• Supportive environment with employee-led diversity networks and 24/7 wellbeing counselling services.
• Additional 'Connected' days to focus on culture, family, and health.