Associate Director, Consumer Risk (Telecommunications)

TL;DR

Associate Director, Consumer Risk (Telecommunications): Embedding effective risk management across the consumer business with an accent on risk identification, governance, and active management. Focus on providing executive-level insights, driving a strong risk culture, and ensuring strong customer outcomes.

Location: Macquarie Park, NSW. Hybrid arrangement (3 days in office, 2 days remote).

Company

Leading Australian telecommunications provider delivering mobile, broadband and digital solutions.

What you will do

• Act as the Line 1 risk business partner to the Consumer business, owning risk identification, assessment, mitigation, and monitoring.
• Embed practical risk management into day-to-day operations with clear governance and accountability.
• Lead consumer risk profiling and assessments aligned with enterprise risk appetite and regulatory expectations.
• Oversee control effectiveness and drive timely remediation of gaps to improve customer outcomes.
• Deliver executive-level risk insights and reporting to support informed decision making.
• Chair key risk governance forums and champion a risk-based culture across the organization.

Requirements

• 7+ years of experience managing consumer risk in a Line 1 environment.
• Experience in a regulated, high-volume, customer-facing organization.
• Strong understanding of the end-to-end customer lifecycle, including regulatory and vulnerable customer considerations.
• Proven ability to influence senior stakeholders and provide credible challenge to executive leaders.
• Excellent communication skills for presenting complex risk matters.

Culture & Benefits

• Flexible working arrangements (3 days office / 2 days remote).
• Competitive remuneration and employee discounts, including monthly credit for hirify.global products.
• Modern campus with amenities including cafes, gym, and on-site childcare.
• Inclusive parental leave (up to 16 weeks) and competitive leave policies.
• Professional development via hirify.global U micro-credentials.
• Strong focus on diversity and inclusion through employee-led networks.
• Comprehensive wellbeing support including 24/7 access to counseling.