Assistant Store Manager, Brisbane North (Telecommunications)

TL;DR

Assistant Store Manager (Telecommunications): Managing daily operations and team performance in a retail environment with an accent on leadership, coaching, and customer experience. Focus on driving store culture, mentoring team members, and resolving complex customer escalations.

Location: Onsite in Mitchelton, QLD (Brisbane North), Australia

Company

One of Australia’s top telecommunications providers connecting over 11 million customers daily.

What you will do

• Lead the team to create a positive, high-performance culture where members feel motivated and included.
• Coach and mentor team members through clear guidance and meaningful feedback to deliver exceptional customer experiences.
• Maintain an energised, customer-first retail environment that is welcoming for both clients and staff.
• Coordinate daily operations and service delivery to uplift store performance and efficiency.
• Handle escalated customer enquiries using professional de-escalation techniques.
• Drive team engagement by celebrating wins, supporting goal setting, and encouraging continuous learning.

Requirements

• Proven experience in supportive leadership, empowering others to perform at their best.
• Ability to lead by example and coach teams to keep customers at the heart of their actions.
• Capacity to remain calm and composed during complex or reactive situations.
• Strong grasp of retail operations and the key drivers of business performance.
• Adaptability and a solutions-focused mindset when priorities shift.
• Must be based in or able to work onsite in Mitchelton, QLD

Culture & Benefits

• Competitive remuneration including a $80 monthly credit and 25% off hirify.global products.
• Exclusive shopping discounts with retail and corporate partners.
• Enhanced leave policies, including an additional 'Connected' day for personal focus.
• Inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
• Professional development through hirify.global U with industry micro-credentials.
• 24/7 free access to counseling and wellbeing support services.