Technical Project Manager

TL;DR

Technical Project Manager (SaaS): Oversee implementation engagements for customer operations platform with an accent on project planning, change management, and workflow optimization. Focus on leading customer teams through onboardings, expansions, migrations, and training to achieve time-to-value.

Location: Hybrid in Santiago, Chile, expected in office each Tuesday, Wednesday, and Thursday

Company

Customer operations platform built for B2B complexity, keeping teams, tools, and conversations in sync; trusted by Uber Freight, Navan, Stripe and over 9,000 companies.

What you will do

• Oversee implementation engagements as product SME for onboardings, expansions, and workflow optimizations.
• Develop project plans with timelines and lead customer teams to achieve milestones.
• Facilitate updates to stakeholders, mitigate risks, and resolve issues with internal teams.
• Lead change management, training sessions, workshops, and documentation delivery.
• Manage cut-over and migrations from legacy systems to hirify.global.
• Collaborate cross-functionally and infuse customer insights into product roadmap and processes.

Requirements

• At least 2 years in Implementation, Professional Services, Customer Success or Account Management in SaaS
• Deep knowledge of support SaaS products
• Proven high-touch implementations with excellent customer service
• Experience managing change for SMB to MM clients
• Managing multiple concurrent projects
• Excellent communication, presentations, problem-solving, and technical understanding (APIs, webhooks)

Culture & Benefits

• Competitive salary
• Fully covered health insurance (medical, dental, vision)
• Generous paid time off, Wellness Days, Winter Break
• Mental health support, family planning, lifestyle and teleworking stipends