O2C Specialist Customer Service (Italian)

TL;DR

O2C Specialist Customer Service (Finance): Managing the end-to-end order-to-cash process for customers with an accent on order processing, billing, and collections. Focus on resolving customer disputes, optimizing sales order interfaces, and ensuring a high-quality customer experience.

Location: Onsite in Warsaw, Poland

Company

Global leader in animal health dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

What you will do

• Process manual orders received via phone, fax, and email, prioritizing urgent requests and managing complaints.
• Manage the billing process, analyze account discrepancies, and proactively engage with customers for collections.
• Track and resolve customer disputes regarding billings, credits, or payments.
• Monitor and resolve sales order and sales interface issues (IDOCs).
• Support local O2C projects and contribute to continuous process improvements within the team.

Requirements

• University degree or equivalent work experience.
• 2-3 years of experience in an O2C or Finance function.
• Proficiency in English and Italian.
• Experience with SAP O2C Module.
• Must be based in Warsaw, Poland.

Nice to have

• Proficiency in Spanish and French.
• Working knowledge of MS Excel, Word, Outlook, and PowerPoint.
• Ability to work in shifted hours if required by the region served.
• Strong compliance-oriented and continuous improvement mindset.

Culture & Benefits

• Career at one of the leading global animal healthcare companies.
• Animal-friendly office located in the center of Warsaw.
• Flexible working hours and extra days off.
• Private medical care, life insurance, and Multisport cards.
• Inclusive environment with access to a language learning platform and theatre ticket discounts.