обновлено 10 дней назад
O2C Specialist Customer Service with Italian
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
O2C Specialist Customer Service with Italian (Order-to-Cash/Finance): Managing end-to-end order-to-cash operations, including order processing, billing, collections, and customer dispute resolution, with an accent on Italian-language customer service and SAP O2C workflows. Focus on resolving account discrepancies, sales order and IDOC interface issues, and delivering continuous process improvements.
Location: Warsaw, Poland; office-based role
Company
is a global animal health company developing products and services to prevent and treat disease in farm animals and pets.
What you will do
- Process manual customer orders received by phone, fax, and email, prioritizing urgent requests.
- Manage billing activities, analyze account discrepancies, and support customer collections.
- Resolve customer disputes related to billing, credits, and payments.
- Monitor and resolve sales order and sales interface issues, including IDOCs.
- Support local order-to-cash projects and continuous process improvements.
Requirements
- University degree or equivalent work experience.
- 2–3 years of experience in order-to-cash or finance, including customer service and process change delivery.
- Proficient English and Italian required.
- Experience with the SAP O2C module.
- Ability to work shifted hours when required by the served region.
- Strong compliance mindset and ability to build effective working relationships.
Nice to have
- Working knowledge of MS Excel, Word, Outlook, and PowerPoint.
- Spanish and French proficiency.
- Strong continuous improvement mindset.
Culture & Benefits
- Career opportunity at a global animal healthcare company.
- Office in central Warsaw near Rondo Daszynskiego.
- Flexible working hours and extra days off.
- Multisport cards, private medical care, and life insurance.
- Inclusive and supportive work environment, animal-friendly office, theatre ticket discounts, and a language learning platform.
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