IT Solutions Technician (Temporary, 3 Months)

TL;DR

IT Solutions Technician (Level 1): Provide first-level technical support to end-users via email, chat, remote tools, and hands-on desk-side assistance with an accent on triaging, troubleshooting, and proactive issue prevention. Focus on ensuring smooth workplace technology, hardware/software deployments, conference room support, asset inventory, and leveraging AI tools for efficient resolutions.

Location: Onsite five days per week at Scottsdale headquarters (AZ, USA)

Company

Global leader in AI-powered customer experience and team collaboration platforms trusted by over 100,000 businesses.

What you will do

• Provide first-level support via email, chat, remote tools, and desk-side assistance for workstations, laptops, mobiles, peripherals
• Triage and troubleshoot issues, escalate when needed, and ensure positive user experience with clear guidance
• Support conference rooms, meetings, and common apps like Microsoft Office, email, conferencing tools
• Maintain documentation, collaborate on escalations, process improvements, and project work (Linux, Intune, Jamf, inventory)
• Handle hardware asset inventory, tagging, scanning, warranty tracking
• Use AI tools for troubleshooting, scripting, automation, and continuous skill development

Requirements

• High School Diploma or GED; 1-2 years Level 1 technical support experience
• Basic knowledge of Windows, Microsoft Office, end-user software
• Effective communication, customer service skills, proactive mindset
• Familiarity with remote tools, ticketing systems like Jira
• Ability to work onsite five days per week in fast-paced environment

Nice to have

• CompTIA A+, MCDST certifications
• Mac support, MDM tools (Intune, Jamf)
• Okta, O365/Exchange/SharePoint/OneDrive admin
• ScreenConnect or similar remote tools

Culture & Benefits

• Forward-thinking, customer-obsessed culture emphasizing connections, Amazing Service, collaboration
• Health plans (medical, dental, vision, telemedicine), life/disability insurance
• Flexible Time Off/PTO, Paid Sick Time, parental leave, holidays
• 401(k) match, HSA contributions, Dependent Care FSA
• Wellness programs, EAP, learning/development opportunities