Technical Remote Support Trainee (Industrial Automation)

TL;DR

Technical Remote Support Trainee (Industrial Automation): Diagnosing and resolving automation and equipment issues for global customers within the Remote Support Hub with an accent on industrial automation systems and remote troubleshooting. Focus on learning troubleshooting workflows, collaborating with global competence networks, and ensuring equipment reliability.

Location: Based in Monte Mor, SP, Brazil. hirify.global does not offer support for visa or relocation for this position.

Company

Global provider of innovative solutions across food processing, packaging, and services, committed to making food safe and available everywhere.

What you will do

• Learn to resolve automation and equipment cases via phone, chat, and email, supporting customers and field teams.
• Follow structured learning paths and technical training to build skills in troubleshooting automation issues.
• Participate in remote troubleshooting sessions alongside senior specialists and document solutions.
• Collaborate with field engineers and global competence networks to drive continuous improvement.
• Contribute to initiatives that improve equipment reliability, availability, and performance.
• Develop technical, problem-solving, and communication skills to perform the role independently by the end of the program.

Requirements

• Recent degree in Mechatronics, Automation, Electronics, Electrical Engineering, Computer Science, or a related field.
• Graduated no earlier than July 2024.
• Professional experience in the field up to one year.
• Foundational knowledge of industrial automation programming (ladder logic, structured text, or function block diagram).
• Interest in automation platforms such as Beckhoff, Siemens, Rockwell, or SCADA systems.
• Strong communication skills and a customer-focused, collaborative attitude.

Culture & Benefits

• 18-month early career development journey via the Future Talent Program.
• Opportunities for professional growth through structured learning and hands-on experience.
• Exposure to global operations and an international professional network.
• Market competitive compensation and benefits with flexible working arrangements.
• Inclusive environment that values diversity and equal opportunity employment.

Hiring process

• Application, video interview, and virtual interview.
• Technical assessment.
• Offer and program start in September 2026.