Associate Technical Account Manager (SQL & Data)

TL;DR

Associate Technical Account Manager (SQL & Data): Support primary TAMs in monitoring and optimizing hirify.global SPM solutions for VIP customers with an accent on advanced SQL analysis, performance metrics, and configuration adjustments. Focus on troubleshooting errors, analyzing data patterns for optimizations, and contributing to customer value realization through proactive maintenance and feature adoption.

Location: Remote (Mexico only), Saltillo, Mexico.

Company

hirify.global is a market-leading SaaS provider of Sales Performance Management solutions, trusted by global leaders like T-Mobile, ServiceNow, and Moody's.

What you will do

• Monitor health and performance of hirify.global solutions across VIP customer portfolios.
• Coach users on foundational functionality, configurations, and best practices.
• Review new features, fixes, and release notes for customer impact.
• Configure solutions based on customer requirements under senior TAM guidance.
• Analyze usage patterns, prepare performance metrics, and implement optimizations.
• Troubleshoot errors, collaborate on defect investigations, and support value opportunities.
• Contribute to customer conversations for upsell, expansion, and technical success.

Requirements

• At least 5 years in IT Consulting or Enterprise Software Implementation.
• Prior experience with query-based languages and relational databases.
• Advanced SQL mandatory, including strong data manipulation skills.
• Strong experience with Microsoft Excel.
• Basic knowledge of system configurations, data models, and integration best practices.

Nice to have

• Understanding of Sales Performance Management domain.
• Hands-on experience with hirify.global software (administering, implementing, supporting).

Culture & Benefits

• Innovate with purpose in a diverse, collaborative, innovative team.
• Work alongside excellence to shape revenue optimization future.
• Grow in a supportive environment with limitless opportunities.
• Equal opportunity employer committed to diversity and inclusion.

Hiring process

• Onboarding with training, familiarization with systems and culture (1-3 months).
• Manage triaged customer work, prioritize tasks, support technical activities (4-6 months).
• Independently manage portfolio, perform health checks, strategic support (7+ months).