User Operations Specialist

TL;DR

User Operations Specialist: Managing customer product fulfillment, SELECT contracts, and invoicing primarily for Japan with an accent on order processing, contract administration, and coordination across sales, support, and finance teams. Focus on resolving fulfillment issues, ensuring compliance, data clean-up in Salesforce, and providing reporting to maximize revenue opportunities.

Location: Tokyo, Japan

Company

hirify.global provides software to infrastructure professionals for designing, building, and operating resilient infrastructure worldwide.

What you will do

• Process orders, release quotations to contracts, handle changes in Salesforce and Workday to trigger fulfillment and billing.
• Administer, review, and analyze contracts for compliance; manage SELECT renewals, quotations, billing, and cancellations.
• Coordinate product delivery, fulfillment documents, and invoices to customers.
• Resolve day-to-day order and fulfillment issues like credit blocks and license problems by coordinating with licensing and support teams.
• Communicate effectively with sales, channel management, renewal, accounts receivable, and technical support groups.
• Perform data clean-up in Salesforce, monitor business reports, and provide value-added services to sales team.

Requirements

• Fluent English mandatory.
• BS/BA in Management, International Business or equivalent.
• At least 5 years in Order Management or Contract Management desirable.
• Experience with Salesforce, Workday, CRM, SAP or equivalent ERP.
• Teamwork, detail orientation, analysis, ability to work under pressure, decision-making.
• Day-to-day management for responsible accounts in Japan; identify issues and escalate when needed.

Culture & Benefits

• Global processes and support for efficiency.
• Equal opportunity employer.