Director, Customer Onboarding Success - APAC

TL;DR

Director, Customer Onboarding Success - APAC (SaaS): Lead regional onboarding teams to ensure successful customer activation and platform engagement for hotel commerce solutions with an accent on operational management, KPI achievement, and cross-functional collaboration. Focus on driving early retention, revenue growth, and continuous improvement through performance analysis and customer feedback integration.

Location: Hybrid in Bangkok, APAC region. Ability to travel within the region as needed.

Company

World-leading open hotel commerce platform supporting 50,000 hotels in 150+ countries, processing over 130 million reservations annually.

What you will do

• Manage daily operations of onboarding teams across APAC region.
• Achieve regional targets and team KPIs.
• Foster customer-centric culture and continuous improvement.
• Collaborate with sales, support, product teams for smooth handoffs and enhancements.
• Analyze performance, report on trends, and identify improvements.

Requirements

• Proven success managing customer-facing SaaS teams with extensive experience.
• Leadership in fast-paced, high-growth environments.
• Exceptional communication, negotiation, interpersonal skills.
• Strong analytical, problem-solving, data-driven decision-making.
• Ability to travel within APAC region.

Culture & Benefits

• Equity packages.
• Hybrid working model.
• Mental health and well-being initiatives.
• Generous parental leave policy.
• Paid birthday, study, volunteering leave.
• Sponsored social clubs, team events, ERGs, personal growth training.