Customer Care Manager

TL;DR

Customer Care Manager: Support customer requests for emergencies, troubleshooting and technical assistance during warranty and lifecycle of hirify.global equipment with an accent on HSS&E compliance and complete solution delivery. Focus on leading issue resolution, coordinating interventions, managing service requests and following up with stakeholders.

Location: Lagos, Nigeria

Company

Provider of packaging equipment and after-sales services.

What you will do

• Collect and filter customer calls, identify needs and manage technical requests in compliance with HSS&E standards.
• Issue Service Requests, follow up with Planning team and drive non-conformities through resolution.
• Support Field Service Engineers during customer site interventions.
• Ensure Sales and Service Orders are created, aligned and technical reports sent to customers.
• Coordinate audits and organize maintenance or emergency interventions.
• Manage warranty interventions and team objectives, coaching and procedure adherence if applicable.

Requirements

• Location: Lagos, Nigeria
• Bachelor degree or equivalent.
• Good written and verbal command of English (Italian and/or French a plus).
• 5 years of working experience in after-sales or production plant.
• High technical knowledge of hirify.global products and complete line equipment.
• Strong verbal and written communication skills, excellent responsiveness, dynamism, tenacity, autonomy and motivational skills.
• Ability to interface with all levels of the organization and excellent multi-tasking abilities.

Culture & Benefits

• Permanent contract position.