Customer Support Specialist - B2B (FR/EN)

TL;DR

Customer Support Specialist - B2B (FR/EN): Supporting B2B clients via email and phone with end-to-end ownership of inquiries and proactive communication, with an accent on building relationships and guiding platform usage. Focus on identifying patterns, documenting insights, and contributing to process improvements.

Location: Hybrid in Vilnius, Lithuania

Salary: 2000-2900€ (gross)

Company

Transforming Europe’s used car parts market through a marketplace, SaaS, and logistics platform connecting sellers and buyers across borders.

What you will do

• Own communication with B2B clients via email and phone, both reactively and proactively.
• Build relationships and become the go-to person for clients.
• Take full end-to-end ownership of client inquiries and ensure constant follow-ups.
• Guide clients through platform features and solutions to maximize usage.
• Identify patterns, problems, and opportunities to improve processes.
• Document insights and interactions to scale the function.

Requirements

• Full professional proficiency in French and English (written and spoken)
• Strong communication skills and ability to build relationships.
• Proactive mindset to spot and solve problems.
• Comfort in a fast-paced, evolving environment with little structure.
• Ability to multitask and prioritize effectively.

Nice to have

• Lithuanian, Russian, or Polish language skills.
• Experience in Customer Support, Account Management, or client-facing roles.
• Interest in cars/automotive.

Culture & Benefits

• Learning budget for personal and professional growth.
• Private health insurance.
• Employee stock option plan.
• Flexible working hours and hybrid work model.
• Pet-friendly office with gym, snacks, and collaborative spaces.
• Monthly public transport ticket covered.