GeniusIQ Customer Support Analyst (French-speaking)

TL;DR

GeniusIQ Customer Support Analyst (Sports Data): Resolving customer queries and coordinating with engineering teams to ensure high-quality sports data experiences with an accent on API triaging and game day operations. Focus on maintaining operational continuity during live sporting events and managing technical support for sports leagues and teams.

Location: Hybrid (Tallinn, Estonia)

Company

hirify.global delivers next-generation technology and live sports data to create immersive and personalized experiences for fans and leagues worldwide.

What you will do

• Handle and prioritize incoming customer requests to ensure timely resolution or appropriate escalation.
• Triage basic API and software access issues, providing necessary details for the engineering teams.
• Maintain customer contact lists and playbooks for outage and delivery updates.
• Collaborate with game day operations and System Support Engineers to resolve event-day issues.

Requirements

• Strong verbal and written communication skills in English and French.
• Strong knowledge of football and basketball.
• Previous experience in customer support, data delivery, or product operations.
• Proficiency in working with software platforms and technical tools.
• Willingness to work a schedule aligned with the sports calendar, including evenings, weekends, and public holidays.

Culture & Benefits

• Office-first culture focused on collaboration, connection, and collective learning.
• Flexible hybrid working models.
• Competitive salary and comprehensive range of benefits.
• Commitment to employee wellbeing and career development.
• Inclusive working environment where every employee can make a difference.