Commercial Operations Coordinator (EdTech)

TL;DR

Commercial Operations Coordinator (EdTech): Managing the administrative lifecycle of financial support processes, including bursaries and scholarships, with an accent on documentation discipline and pipeline tracking. Focus on reducing operational bottlenecks in the enrolment process and ensuring auditable financial records.

Location: Must be based in Kenya or South Africa and be able to work across multiple campuses

Company

hirify.global is an innovative network of schools developing generations of innovators and leaders to shape the African Century.

What you will do

• Manage the administrative lifecycle for bursary and scholarship cases, including documentation collection and CRM updates.
• Review income documentation and affordability indicators using established checklists and frameworks.
• Coordinate lifeboat support requests, tracking intake, documentation, and intervention outcomes.
• Maintain operational trackers for pipeline status, turnaround times, and financially assisted enrolment (FAE) targets.
• Coordinate clean handovers between Admissions, Schools, and Finance departments.
• Support specific project workstreams through data pulls, tracking, and status coordination.

Requirements

• 2–5 years of experience in operations, administration, or finance/admissions admin.
• Strong proficiency in Excel/Google Sheets for managing structured trackers and high-volume data.
• Intermediate financial literacy for reviewing affordability indicators and income documentation.
• Experience managing complex documentation with high auditability and confidentiality.
• Ability to handle sensitive financial discussions with families with empathy and firmness.
• Based in Kenya or South Africa.

Nice to have

• Experience in a school group or education organization (admissions, finance, or enrolment operations).
• Exposure to scholarship/bursary processes or fee adjustments.
• Experience coordinating across multiple internal stakeholders (Finance, Ops, Customer-facing teams).

Culture & Benefits

• High-growth environment with heavy investment in professional development.
• Entrepreneurial culture that encourages creative and innovative ideas.
• Clear career pathways to ensure professional best.
• Energetic and passionate team environment focused on joy and hard work.