Global Security Operations Center Operator

Location: Remote (US). Not eligible to be hired in CA, CT, NJ, NY, PA, WA

Salary: $26.27 - $38.56 per hour

Company

Twilio is a cloud communications platform that empowers businesses and developers to craft personalized customer experiences through innovative communication solutions.

What you will do

• Monitor physical security assets and open-source threat intelligence to detect unauthorized access or global emergency events.
• Manage access control, visitor management, and travel safety requests for personnel accessing facilities.
• Act as the first point of intake for emergencies, including medical, natural disasters, fire, and security incidents.
• Dispatch emergency response personnel and communicate tactical updates to large audiences to maintain situational awareness.
• Maintain real-time incident documentation and participate in post-incident reviews to implement corrective actions.
• Support projects to improve GSOC capabilities and ensure adherence to standard operating procedures.

Requirements

• 3+ years of experience in a GSOC working environment.
• Experience with physical security technology (ACS, IDS, VSS, VMS), travel safety, and mass notification tools.
• Proficiency with open-source intelligence (OSINT) research tools.
• Ability to work non-standard shift hours, including weekends and holidays.
• English language proficiency.
• Strong critical thinking and ability to remain calm and professional in high-stress situations.

Nice to have

• Customer service mindset.
• Proficiency in Google Suite.
• Additional language proficiency.

Culture & Benefits

• Remote-first work environment with a strong culture of global inclusion.
• Comprehensive health care insurance and a 401(k) retirement savings program.
• Eligibility for the company's equity and corporate bonus plans.
• Generous time off, including paid sick, personal, and parental leave.
• Opportunities for meaningful connection through occasional travel (approx. 10%).