Care Operations (Fintech)

TL;DR

Care Operations (Fintech): Handle edge-case customer issues across brokerage, insurance, crypto, and wealth management with an accent on investigations, resolutions, and system improvements. Focus on turning complex cases into AI procedures, proactive workflows, and product fixes through collaboration with engineering.

Hybrid remote: teammates across France and Europe; in-person meetings 6 times a year in Paris.

Company

Fintech platform tracking assets, managing budgets, and enabling investments for 850k+ users, backed by 25M€ Series B from PayPal Ventures, Y Combinator, and others.

What you will do

• Own hardest customer cases requiring deep investigation and empathy across financial products.
• Improve the system by codifying procedures into AI paths and playbooks.
• Shift to proactive workflows detecting issues before clients notice.
• Set quality bar for client interactions, ensuring trust and positive experience.
• Bridge to Product & Engineering, surfacing root causes for systemic fixes.

Requirements

• Experience in Operations, Technical Support, or Customer Expert roles.
• Excel at investigating ambiguous problems and creating reusable solutions.
• Use AI as a daily multiplier.
• Communicate clearly and empathetically under high stakes.
• Comfortable with APIs, data flows, frontend/backend logic.
• Fluent in French and English.
• Curious about fintech, investing, wealth management.

Nice to have

• Startup or scale-up experience building systems.
• Exposure to regulated environments (banking, insurance, crypto).
• SQL or data querying skills.

Culture & Benefits

• High-performing team of A-players focused on excellence, ownership, and impact.
• Hybrid setup with freedom, responsibility, and trust from day one.
• Competitive compensation aligned with experience.
• Collaborative, transparent, demanding culture valuing ambition.
• No focus on degrees or trendy perks; emphasis on talent and results.

Hiring process

• Submit application explaining why join hirify.global and your contribution.
• Follow structured process detailed in candidate guide.