Customer Service Specialist

TL;DR

Customer Service Specialist (E-commerce): Handle customer inquiries and complaints via email and social media using ReAmaze or similar platforms with an accent on issue resolution, relationship building, and satisfaction. Focus on multitasking across channels, providing tailored solutions, and maintaining detailed interaction records.

Location: 100% remote, work from home

Company

Growth Marketing Agency powering crowdfunding and e-commerce success with over $100M in client revenue.

What you will do

• Respond to inquiries and engage customers via email using ReAmaze and social media platforms like Facebook and Instagram.
• Assess needs, provide tailored solutions, and resolve complaints within time limits.
• Build long-term relationships through open communication and follow-ups.
• Maintain records of interactions, process accounts, and follow company policies.
• Go the extra mile to enhance customer experience and handle ad hoc tasks.

Requirements

• Excellent written and verbal communication skills.
• Strong problem-solving, conflict-resolution, multitasking, and organizational abilities.
• Empathetic, patient with customer-first mindset and attention to detail.
• Reliable personal equipment: i5 processor or equivalent, wide monitor for multiple tabs.

Nice to have

• Prior customer service experience in e-commerce.
• Social media interaction experience.
• ReAmaze, RichPanel, or other CRM tools.
• TikTok Shop, Shopify, WooCommerce knowledge.
• FAQ databases and help center resources.

Culture & Benefits

• 100% remote work from home.
• Dynamic, customer-focused environment.
• Collaborative, innovative team with growth opportunities.
• Culture valuing creativity, precision, and results.

Hiring process

• Submit resume and cover letter showcasing experiences and skills.