NICE CXone Professional Services Senior Engineer

TL;DR

NICE CXone Professional Services Senior Engineer (NICE CXone): Develop, test, and deliver NICE CXone software platform implementations for contact center technologies including IVR/ACD, VoIP, Email, SMS, and Chat systems with an accent on design, custom coding, and enterprise CCaaS architecture. Focus on enhancing platform features, resolving defects, supporting production, and mentoring engineers in agile/waterfall environments.

Fully remote role based in the Philippines. Ability to work US daytime hours.

Company

hirify.global coaches clients to ensure employees feel valued and supported in delivering amazing customer experiences.

What you will do

• Act as thought leader in CX transformation, process automation, and omnichannel technologies.
• Determine objectives and approaches for engagements, influencing client leadership and business strategy.
• Mentor software engineers and collaborate on project teams.
• Design, code, test, and deliver high-quality software in CXone Studio, C#, ASP.NET.
• Present projects to improve processes and platform to stakeholders.
• Work with system analysis and project management for successful project completion.

Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred.
• 5+ years in NICE CXone and UC environments.
• 3+ years software development experience with JavaScript, Python, Java, C++, real-time systems.
• Enterprise CCaaS architecture, network infrastructure experience.
• NICE CXone, CXone Studio, 1-3 years ASP.NET (C#, VS.Net, XML, Web Services).
• Excellent presentation skills to executives; team player in fast-paced environment.

Nice to have

• Existing certifications in NICE CXone and process automation technologies.
• Contact Center as a Service (CCaaS) domain experience.

Culture & Benefits

• Medical, dental, vision coverage.
• Tax-advantaged health care accounts, financial and income protection benefits.
• Paid time off (PTO) and wellness time off.