Senior Customer Success Manager (AI Trainer)

TL;DR

Senior Customer Success Manager (AI Trainer): Reviewing and refining AI-generated outputs related to customer success and client engagement with an accent on accuracy, practicality, and compliance. Focus on drafting realistic customer scenarios and identifying reasoning gaps in AI-generated content.

Location: Remote (Must have significant professional experience within the EU or UK)

Company

Developing advanced AI customer management systems.

What you will do

• Review and refine AI-generated outputs related to customer success, client engagement, and support processes.
• Evaluate AI responses for accuracy, practicality, and compliance with real-world requirements.
• Draft realistic customer scenarios based on direct professional experience.
• Create scenario variations from different perspectives (e.g., CSM, client, support team, or stakeholder).
• Identify gaps, oversights, or weak reasoning in AI-generated customer success content.

Requirements

• Senior-level customer success management experience.
• Significant professional experience within the EU or UK.
• Experience in advising on, developing, and executing customer success strategies.
• Availability for 8–20 hours per week with prompt availability.
• Ability to work independently and provide structured, critical feedback.

Culture & Benefits

• Flexible, fully remote freelance work.
• Free access to the in-house AI Academy to develop AI skillsets.
• Clear onboarding, structured tasks, and ongoing collaboration opportunities.

Hiring process

• Short written evaluation.
• Brief AI-powered interview.
• Compliance check (credentials and identity).