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20 часов назад

Senior Customer Success Manager (AI Trainer)

Формат работы
remote (только Europe)
Тип работы
parttime
Грейд
senior
Английский
b2
Страна
UK
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Senior Customer Success Manager (AI Trainer): Reviewing and refining AI-generated outputs related to customer success and client engagement with an accent on accuracy, practicality, and compliance. Focus on drafting realistic customer scenarios and identifying reasoning gaps in AI-generated content.

Location: Remote (Must have significant professional experience within the EU or UK)

Company

Developing advanced AI customer management systems.

What you will do

  • Review and refine AI-generated outputs related to customer success, client engagement, and support processes.
  • Evaluate AI responses for accuracy, practicality, and compliance with real-world requirements.
  • Draft realistic customer scenarios based on direct professional experience.
  • Create scenario variations from different perspectives (e.g., CSM, client, support team, or stakeholder).
  • Identify gaps, oversights, or weak reasoning in AI-generated customer success content.

Requirements

  • Senior-level customer success management experience.
  • Significant professional experience within the EU or UK.
  • Experience in advising on, developing, and executing customer success strategies.
  • Availability for 8–20 hours per week with prompt availability.
  • Ability to work independently and provide structured, critical feedback.

Culture & Benefits

  • Flexible, fully remote freelance work.
  • Free access to the in-house AI Academy to develop AI skillsets.
  • Clear onboarding, structured tasks, and ongoing collaboration opportunities.

Hiring process

  • Short written evaluation.
  • Brief AI-powered interview.
  • Compliance check (credentials and identity).

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