Base Optimization Specialist (AI)

TL;DR

Base Optimization Specialist (AI): Managing post-sales customer success by resolving technical challenges and driving adoption of AI features on the hirify.global platform with an accent on database optimization and complex workflow implementations. Focus on guiding higher education institutions through API integrations, automation, and platform scaling to maximize operational efficiency.

Location: London, United Kingdom

Salary: £61,100 - £75,200 GBP

Company

hirify.global is a no-code app platform that empowers organizations to accelerate their most critical business processes.

What you will do

• Conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities.
• Guide customers through complex implementations, automation workflows, API integrations, and database optimizations.
• Proactively identify and address adoption barriers to accelerate customer success and platform utilization.
• Maintain high standards of customer satisfaction (5.0 CSAT) and productivity through efficient case management.
• Continuously master new hirify.global features and AI functionalities to stay ahead of product updates.
• Collaborate with internal teams to share customer insights for product and process improvements.

Requirements

• Experience in higher education or similar environments with a strong understanding of institutional workflows.
• Technical proficiency in no-code/low-code platforms and AI features.
• Strong problem-solving skills in navigating databases, automations, and integrations.
• Ability to independently research and master evolving platform capabilities.
• Consultative mindset to uncover root causes and identify opportunities for expanded platform usage.
• Proven track record of delivering exceptional customer experiences (high CSAT scores).

Culture & Benefits

• NHS coverage and 100% covered supplemental insurance (dependents covered at 85%).
• Competitive pension scheme, life insurance, and flexible paid/sick leave.
• Mental health support via Modern Health and family planning support via Carrot.
• Transportation and commuter benefits.
• Monthly Lifestyle Wallet for fitness, pet care, or nutrition coaching.
• Supplemental reimbursement for Gender Affirmation procedures and services.