Merchant Onboarding Analyst (Spanish Fluent)

TL;DR

Merchant Onboarding Analyst (Spanish Fluent): Manage end-to-end merchant activation for hirify.global's buy-now-pay-later platform with an accent on KYB checks, documentation review, and regulatory compliance under Bank of Italy supervision. Focus on conducting daily onboarding calls, solving blockers in real-time, monitoring first transactions, and optimizing processes to reduce time-to-live.

Location: Milan, Italy (2-days remote weekly)

Compensation range: 24-26K€ gross yearly

Company

Europe’s ambitious fintech building buy-now-pay-later services in a fast-moving, tech-driven environment.

What you will do

• Manage standard and complex onboarding cases from first contact to go-live, including KYB checks and documentation review.
• Run daily calls with prospective merchants to solve blockers in real-time and maintain records in internal systems.
• Support merchants through first transactions post-go-live, monitor documentation, and flag risks early.
• Identify onboarding bottlenecks, propose improvements, and share insights with Product, Sales, and Compliance teams.

Requirements

• Fluent in Spanish (C1-C2) as you'll communicate directly with Spanish merchants.
• Proficient in English and Italian (B2 minimum in both).
• Prior short experience in KYC/KYB and/or AML in a regulated entity.
• Data-driven, organized, comfortable with ambiguity, and proactive in fixing inefficiencies.

Nice to have

• Exposure to startup/scale-up environments.
• Strong merchant experience focus and clear communication style.

Culture & Benefits

• High standards, independent thinking, innovation, ownership, and continuous learning.
• Thrive in change, bold thinking, and initiative in a fast-paced team.
• Skills building in regulatory fluency, commercial instinct, operational excellence, and stakeholder management.

Hiring process

• Quick intro with Talent Acquisition.
• Deep-dive interview with Hiring Manager and COO on experience and motivation.
• In-office case study on real onboarding scenarios with stakeholders and chat with CFO.
• Final chat with CEO.