Customer Support & Community Manager (Crypto iGaming)

Customer Support & Community Manager

About Us
We’re a fast-growing crypto iGaming company, building the future of online gaming on blockchain. Our mission is to deliver an exceptional player experience by combining seamless customer support, vibrant communities, and innovative gaming. We believe strong support and strong community go hand in hand, and we’re looking for someone who can own both.

We are looking for a proactive and detail-oriented Customer Support & Community Manager to ensure an excellent player experience across support channels and crypto-native communities.

This role combines frontline customer support with active community engagement, ensuring fast issue resolution, clear communication, and a strong brand presence across key Web3 platforms.

What You’ll Do

Customer Support

✅ Handle 40–60+ daily live chat and email tickets (via Intercom).
✅ Resolve crypto transaction issues (deposits, withdrawals, wallets, network confirmations).
✅ Troubleshoot technical issues with clarity and urgency.
✅ Escalate bugs appropriately and communicate updates clearly.
✅ Document solutions and expand the help center/FAQ.
✅ Maintain 95%+ CSAT and under-5-minute first response time.

Community Management

◽️ Actively manage and grow presence on:
- X (Twitter)
- Discord
- Telegram
- Reddit
◽️ Create and publish engaging content tailored to crypto-native audiences.
◽️ Respond to comments, DMs, and community questions in a timely manner.
◽️ Monitor trends in crypto and iGaming to stay culturally relevant.
◽️ Moderate communities and maintain a positive, transparent tone.
◽️ Track engagement metrics and report weekly insights.
◽️ Surface community feedback to product and marketing teams.


What We’re Looking For

Must-Haves

🔸 Native or fluent English with strong, natural writing style.
🔸 2+ years hands-on crypto experience (wallets, gas fees, CEX/DEX, on-chain transactions).
🔸 1+ year customer support experience with measurable KPIs.
🔸 Experience with Intercom (or similar tools like Zendesk or Freshdesk).
🔸 Experience managing X (Twitter) and Crypto Twitter accounts, including content posting and engagement.
🔸 Deep understanding of Crypto Twitter culture and Reddit dynamics.
🔸 Experience moderating Discord/Telegram communities.
🔸 Strong sense of tone: knows when to be playful, when to be professional.
🔸 Preferred time zone: GMT+2 to GMT+4 (Europe / CIS / Middle East / parts of Asia).

Nice-to-Haves

🟪 iGaming / online casino / sportsbook experience.
🟪 Knowledge of provably fair systems, RTP, and house edge.
🟪 Experience creating viral crypto content.
🟪 Familiarity with responsible gambling practices.
🟪 Basic understanding of analytics tools (Twitter Analytics, etc.).

Why Join Us?

- Fully remote position.
- Competitive salary based on experience.
- Direct ownership over both support and social growth.
- Work at the intersection of crypto, gaming, and community.
- Fast-moving, ambitious team with real impact.

Want to join us tomorrow? Apply today 📩 → Показать контакты