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Описание вакансии
Customer support specialist (night work schedule)
Company
Tangem AG
Conditions
20 hours agoJunior Anywhere Remote Pays in Crypto Customer Support Jobs by Tangem AG
Skills
Hardware Wallet User Feedback Sprout Social Chat Shopify Crypto Wallet Front Mobile Wallet Discord Telegram Customer Support Linkedin Problem Solving Twitter Youtube English Communication Documentation Facebook Zendesk Agorapulse Appradar Frontapp Insales Social Media
About the Role
You will provide outstanding customer service and support to clients through multiple channels. You will support hardware (cold) and mobile crypto wallets, troubleshoot and resolve client issues, document cases and update help information, liaise with colleagues to solve problems, and monitor and respond on social platforms.
Requirements
- At least 1 year experience in a similar role
- Fluency in English
- Experience in crypto projects including crypto wallets and exchanges
- Excellent communication and persuasion skills, especially via chat
- Proven ability to build and develop strong relationships and work toward targets
- Experience with Zendesk
- Experience with Agorapulse
- Experience with Appradar
- Experience with Frontapp
- Experience with Shopify
- Experience with Insales
- Experience with Instagram
- Experience with Telegram
- Experience with Discord
- Experience with Facebook
- Experience with YouTube
- Experience with Twitter
- Experience with LinkedIn
Responsibilities
- Support clients using hardware and mobile crypto wallets
- Assist clients and solve problems
- Provide clients with information about products
- Write and update help and knowledge base information
- Record and maintain notes on customer issues and suggestions
- Coordinate with colleagues to resolve customer-reported problems
- Monitor and respond to user requests on social networks and information platforms
Benefits
- Remote work from anywhere in the world
- Work schedule: 5/2 from Thursday to Monday 00:00–09:00 GMT+3 (days off Tuesday and Wednesday)
- 20 working days of paid vacation
- Compensation for purchase of necessary technical devices
- Paid sick leave
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