Customer Success Architect (SaaS)

TL;DR

Customer Success Architect (SaaS): Providing technical guidance and expertise to customers, ensuring they maximize the value from the hirify.global platform with an accent on designing and optimizing customer solutions. Focus on aligning platform capabilities with business objectives and providing hands-on technical support.

Location: Position located in Tokyo, Japan

Company

hirify.global is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years.

What you will do

• Serve as the technical expert and trusted advisor to customers throughout their lifecycle.
• Collaborate with Customer Success Managers to understand customer goals and develop tailored solution architectures.
• Lead technical discovery sessions to identify customer requirements and map them to platform capabilities.
• Assist with onboarding, implementation, and optimization of the platform, ensuring successful adoption.
• Provide hands-on technical support, troubleshooting, and guidance on best practices.
• Develop and deliver training materials, documentation, and knowledge base articles to support customer enablement.

Requirements

• 2+ years of experience in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment.
• Strong technical background with expertise in relevant technologies (e.g., APIs, cloud platforms, security solutions, etc.).
• Experience in leading workshops, facilitating meetings, and driving executive alignment.
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Fluent in Japanese
• Basic English reading and writing desirable

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses.
• Modern, high-tech, and fun work environment.