Senior Technical Solutions & Integrations Specialist (SaaS)

TL;DR

Senior Technical Solutions & Integrations Specialist (SaaS): Solving complex technical problems and managing API-based and webhook-driven integrations for an ecommerce marketing platform with an accent on system-to-system communication and debugging. Focus on investigating technical tickets, optimizing data flows, and collaborating with product teams to improve platform stability.

Location: Remote (Bulgaria). Work schedule: 8AM - 5PM EET

Salary: from 2100 EUR/month

Company

hirify.global is a customer-centric product company providing an Email and SMS marketing platform to drive growth for ecommerce stores globally.

What you will do

• Investigate and resolve complex technical solution tickets from customer-facing teams, taking full ownership from diagnosis to resolution.
• Debug issues involving APIs, webhooks, data flows, and system-to-system communication.
• Provide technically accurate explanations to customers and internal teams.
• Identify recurring technical issues and propose systemic improvements or process changes.
• Collaborate with Product and Engineering teams to report and resolve bugs.
• Maintain third-party integrations and contribute to internal documentation and knowledge bases.

Requirements

• Strong experience solving complex technical issues within a SaaS or platform environment.
• Solid understanding of REST APIs, webhooks, and asynchronous communication.
• Proficiency in JavaScript, HTML/CSS, and browser Developer Tools.
• Ability to reason about application architecture, integrations, and failure modes.
• Ability to work within the 8AM - 5PM EET time zone.

Culture & Benefits

• Gross salary starting from 2100 EUR/month with quarterly reviews.
• Private health insurance and unlimited access to psychotherapy.
• Unlimited learning budget for self-improvement and a workstation budget of 420 EUR.
• Workations and team-led team-building events.
• High-performing environment with a majority of senior colleagues (70%+).