Observability Development Manager (AI)

TL;DR

Observability Development Manager (AI): Driving long-term planning and continuous improvement of observability capabilities with an accent on monitoring, logging, and telemetry systems. Focus on leading a cross-functional engineering team, integrating AI into coding processes, and designing scalable distributed architectures.

Location: Hybrid in Porto, Portugal

Company

hirify.global is a leading provider of cloud contact center software, specializing in cloud innovation for customer experience.

What you will do

• Drive long-term planning and continuous improvement of observability capabilities.
• Lead, mentor, and grow a team of software engineers specialized in Python, JavaScript, and React.
• Translate stakeholder requirements into actionable engineering work and manage roadmaps using Jira.
• Collaborate with SRE and platform teams to design scalable solutions and align with company goals.
• Contribute to the codebase through development and technical code reviews.
• Introduce and implement AI into coding processes to improve efficiency.

Requirements

• 7+ years of experience in Software Development.
• 3+ years of experience leading and mentoring software engineers as a senior or lead developer.
• Strong expertise in Observability tooling including monitoring, logging, and telemetry.
• Experience with distributed systems and scalable architectures.
• Proven ability to manage delivery using Agile methodologies and CI/CD workflows.
• Experience with AI development.

Culture & Benefits

• Financial incentives including hirify.global shares and a bonus scheme.
• Medical and life insurance coverage.
• 10% Flexi Benefit and meal allowance.
• 25 days of annual leave plus public holidays.
• Inclusive, team-first culture that celebrates diversity and empowerment.