Customer Support Agent (iGaming)

TL;DR

Customer Support Agent (iGaming): Handling player inquiries and resolving technical, account, and purchase issues for a global social gaming platform with an accent on empathy and efficiency. Focus on improving player experience through trend identification and collaboration with specialized teams.

Location: Remote (Global)

Company

hirify.global is a Gibraltar-based company creating innovative social gaming experiences for millions of players worldwide.

What you will do

• Handle player inquiries across chat, email, and phone with care and efficiency.
• Resolve account, purchase, and technical issues to ensure positive user experiences.
• Collaborate with specialized teams to tackle complex cases and drive system improvements.
• Document player feedback and identify trends to help build better products.
• Meet performance goals while maintaining a human touch in communication.
• Learn new tools and techniques while mentoring teammates.

Requirements

• Experience in customer support within the online gambling or social casino industry.
• Strong communication skills with clarity, empathy, and problem-solving instincts.
• Ability to multitask across systems with high attention to detail.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Own office setup: PC with Intel i5 4th Gen+, Windows 10+, minimum 8 GB RAM, and a reliable Ethernet connection (10Mbps+ upload/download).

Culture & Benefits

• Clear career pathways and skill-building opportunities for professional growth.
• Collaborative, ego-free, and politics-free work environment.
• Opportunity to have a direct impact on the gaming experience of millions of players.
• Meaningful recognition for individual contributions and achievements.
• Flexible work arrangement to support a global player base.