Customer Experience Coordinator

TL;DR

Customer Experience Coordinator (MedTech): Serving as a primary point of contact for international customers in the UK, Ireland, and Nordics while ensuring operational excellence through professional support and system documentation. Focus on collaborating cross-functionally with Sales and Logistics to optimize the customer journey and streamline service delivery processes.

Location: Must be based in or able to work onsite in Östermalm, Stockholm (4–5 days per week).

Company

A global leader in assistive communication solutions dedicated to empowering people with disabilities to connect and communicate.

What you will do

• Provide professional support to customers and partners via phone, live chat, and email.
• Manage and document customer cases accurately using Salesforce.
• Collaborate cross-functionally with Sales, Repairs, and Logistics to resolve issues.
• Maintain instructions, templates, and documentation in partnership with Quality Assurance teams.
• Manage quotes, pre-sales communication, and renewals according to company guidelines.
• Support customer enrollment for digital platforms and coordinate clinic sessions and training.

Requirements

• Professional fluency in English (written and spoken)
• Experience in customer-facing roles managing complex inquiries
• Strong stakeholder management and communication skills
• Problem-solving ability and capacity to make confident decisions
• Digital proficiency with ability to adapt quickly to new systems
• Ability to work onsite in Stockholm, Sweden

Nice to have

• Experience with Salesforce or similar CRM systems
• Familiarity with Augmentative and Alternative Communication (AAC) products
• Background in speech and language therapy

Culture & Benefits

• Collaborative and dynamic work environment with a clear social impact.
• Focus on professional growth and career development.
• Inclusive culture that values diversity and individuality.
• Work-life balance with standard office hours (9am to 6pm).