Technical Operations Manager (AdTech)

TL;DR

Technical Operations Manager (AdTech): Responsible for onboarding publishers, providing support to Publisher Client Services and Publisher Development teams, owning the troubleshooting process to identify and resolve integration issues and collaborating with our Yield team to analyze integrations and develop strategies to enhance publisher performance. Focus on liaising with clients to initiate integrations and resolve technical issues, onboarding publisher’s inventory, decisioning on the most impactful publisher setup and providing consultative solutions.

Location: London, England, United Kingdom

Company

hirify.global is an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting.

What you will do

• Consult and direct clients on integration best practices.
• Own the integration process across new and existing publishers to ensure consistent success and adoption of best practices.
• Onboard publisher inventory and activate them for hirify.global’s various advertising formats using hirify.global's internal tools.
• Diagnose and resolve complex integration issues and escalate to second-line support if required.
• Manage and ensure success of publisher integration - monitor performance, launch new accounts, make optimization suggestions, set up reports, etc.
• Support the Publisher Development team by consulting publishers on integration suggestions during the pre-sales process.

Requirements

• At least 2 years experience of Ad Trafficking experience with knowledge of Google Ad Manager and Google Publisher Tag technologies.
• Strong troubleshooting skills, familiarity with Prebid.js
• Experience working for or with a digital publisher or an SSP.
• Strong customer service and interpersonal skills.
• Excellent administrative skills and attention to detail.
• Bachelor’s degree in Business, Marketing or Communications or a related discipline is preferred.

Nice to have

• Experience of managing cases within Salesforce
• Experience with HTML, CSS, JS, SQL, testing and debugging (Postman), browser Dev Tools
• Experience of managing and resolving discrepancies

Culture & Benefits

• Committed to building a culture where people feel connected, supported, and empowered to do their best work.
• Invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities.
• Committed to building a culture where people feel connected, supported, and empowered to do their best work.