Customer Service Representative (Web3)

TL;DR

Customer Service Representative (Web3): Providing exceptional customer support and managing the overall user experience for a decentralized finance platform with an accent on issue resolution and community moderation. Focus on ensuring customer satisfaction while navigating complex DeFi protocols and cryptocurrency inquiries.

Company

A leading decentralized finance (DeFi) bank offering a non-custodial suite of products for staking, yield strategies, and crypto-native payments.

What you will do

• Provide high-quality support to users across the platform ecosystem.
• Resolve customer inquiries and troubleshoot technical issues related to DeFi protocols.
• Manage and moderate community interactions to ensure a positive user experience.
• Maintain a high level of satisfaction by providing clear and timely communication.
• Collaborate with the global team to streamline support processes.

Requirements

• Proven background in customer service or support roles.
• Strong problem-solving and communication skills.
• Ability to work independently in a fully remote environment.
• Familiarity with DeFi protocols and the cryptocurrency landscape.
• Bachelor degree in a relevant field.

Nice to have

• Prior experience working within the financial or crypto industry.

Culture & Benefits

• Competitive salary with performance-based incentives and token allocation.
• Health, dental, and vision insurance plans.
• Exposure to cutting-edge blockchain technology in a top-tier protocol.
• Opportunity for travel and team-building off-sites.
• 4 weeks of work-from-anywhere flexibility per year.